The Clipper Shop is Australia’s premier resources for quality animal grooming products, and grooming tool repair and maintenance. We’re answering some of your most common questions here. If you can’t find what you’re looking for on this page, give us a call.
Send your equipment to:
The Clipper Shop 12 Progress Drive, Carrum Downs VIC 3201
Please note, it is your responsibility to pack items securely as The Clipper Shop does not assume any responsibility for damaged goods received.
IMPORTANT: You must include details with your service items including:
Electrical items incur a $25 non-refundable diagnostic fee. If you wish, however, this fee can be put towards the purchase of a new "like for like" replacement bought from The Clipper Shop.
NOTE: This means that if your clipper cannot be repaired then the $25 diagnostic fee can be credited towards any new clipper. If your dryer cannot be repaired, then the $25 diagnostic fee can be credited towards any new replacement dryer and so on.
If your clipper blade or scissor/shears cannot be sharpened or repaired then no fees apply, and you will be notified by phone.
Unless otherwise stated, all servicing prices listed on our website do not include replacement parts.
How long does it take to service my equipment?
Each service job we receive is usually completed within 48 hours of being received however seasonal demand varies so it's always best to call us first to see how we are tracking. You should also allow extra time for return shipping.
No, freight is at the customer's expense in both directions i.e. to and from The Clipper Shop. Also, while we use only reputable courier services, we cannot guarantee the safety of your goods whilst in transit to or from our location. If you wish to have your goods insured whilst in transit FROM our location, please mention this to us when sending your goods or after you receive a phone call advising your goods are ready for dispatch. We will then advise you on extra charges above the standard shipping rate.
You will be notified by phone when your equipment is ready to be sent back to you. At the same time payment can also be made either by credit card or direct bank deposit. We will also provide you with tracking information.