Australia’s The Clipper Shop Answers Your Frequently Asked Questions

The Clipper Shop is Australia’s premier resources for quality animal grooming products, and grooming tool repair and maintenance. We’re answering some of your most common questions here. If you can’t find what you’re looking for on this page, give us a call.

Where do I send my equipment for servicing?

Send your equipment to:

The Clipper Shop 12 Progress Drive, Carrum Downs VIC 3201
Please note, it is your responsibility to pack items securely as The Clipper Shop does not assume any responsibility for damaged goods received.

IMPORTANT: You must include details with your service items including:

Your Full Name and Business Name (if applicable)
Your contact phone number
Your Address
Description of goods being sent including how many and description of the problem
Your receipt number from your online order

What are my options if my equipment cannot be repaired or serviced?

Electrical items incur a $25 non-refundable diagnostic fee. If you wish, however, this fee can be put towards the purchase of a new "like for like" replacement bought from The Clipper Shop.
NOTE: This means that if your clipper cannot be repaired then the $25 diagnostic fee can be credited towards any new clipper. If your dryer cannot be repaired, then the $25 diagnostic fee can be credited towards any new replacement dryer and so on.

If your clipper blade or scissor/shears cannot be sharpened or repaired then no fees apply, and you will be notified by phone.

Does the service cost include replacement parts?

Unless otherwise stated, all servicing prices listed on our website do not include replacement parts.

I have paid the standard service cost online how will I know if additional charges apply?

If extra parts are required or if the cost to service your equipment is expected to cost more than what you have paid online, you will receive a phone call advising you of this fact and you will be able to choose between proceeding with the repair or receiving a refund excluding your freight costs and any diagnostic fees that apply to your type of service. Note: Sharpening services do not incur diagnostic fees.

How do I make payment for service items?

Simply click on the “Add To Cart” button for the requested service. Don't forget to adjust the number of items you will be sending to The Clipper Shop. Then follow the check-out procedure. Take note of your receipt number and include this information along with your name, phone number, address and description of the problem for each item e.g. "blades are blunt" or "dryer won't turn on" and so on. Send this information with your goods to the address above.

How long does it take to service my equipment?

Each service job we receive is usually completed within 48 hours of being received. You should allow extra time for return shipping.

Is freight or shipping included in the service fee?

No, freight is at the customer's expense in both directions i.e. to and from The Clipper Shop. Also, while we use only reputable courier services, we cannot guarantee the safety of your goods whilst in transit to or from our location. If you wish to have your goods insured whilst in transit FROM our location, please mention this to us when sending your goods or after you receive a phone call advising your goods are ready for dispatch. We will then advise you on extra charges above the standard shipping rate.

How will I know when my equipment is ready?

You will be notified by phone when your equipment is ready to be sent back to you. We will also provide you with tracking information.