Australia’s The Clipper Shop Answers Your Frequently Asked Questions

The Clipper Shop is Australia’s premier resources for quality animal grooming products, and grooming tool repair and maintenance. We’re answering some of your most common questions here. If you can’t find what you’re looking for on this page, give us a call.

Where do I send my equipment for servicing?

Send your equipment to:

The Clipper Shop 12 Progress Drive, Carrum Downs VIC 3201
Please note, it is your responsibility to pack items securely as The Clipper Shop does not assume any responsibility for damaged goods received.

IMPORTANT: You must include details with your service items including:

Your Full Name and Business Name (if applicable)
Your contact phone number
Email Address
Your Address
Description of goods being sent including how many and description of the problem

What are my options if my equipment cannot be repaired or serviced?

Electrical items incur a $25 non-refundable diagnostic fee. If you wish, however, this fee can be put towards the purchase of a new "like for like" replacement bought from The Clipper Shop.
NOTE: This means that if your clipper cannot be repaired then the $25 diagnostic fee can be credited towards any new clipper. If your dryer cannot be repaired, then the $25 diagnostic fee can be credited towards any new replacement dryer and so on.

If your clipper blade or scissor/shears cannot be sharpened or repaired then no fees apply, and you will be notified by phone.

Does the service cost include replacement parts?

Unless otherwise stated, all servicing prices listed on our website do not include replacement parts.

How long does it take to service my equipment?

Each service job we receive is usually completed within 48 hours of being received however seasonal demand varies so it's always best to call us first to see how we are tracking. You should also allow extra time for return shipping.

Is freight or shipping included in the service fee?

No, freight is at the customer's expense in both directions i.e. to and from The Clipper Shop. Also, while we use only reputable courier services, we cannot guarantee the safety of your goods whilst in transit to or from our location. If you wish to have your goods insured whilst in transit FROM our location, please mention this to us when sending your goods or after you receive a phone call advising your goods are ready for dispatch. We will then advise you on extra charges above the standard shipping rate.

How will I know when my equipment is ready and how do I pay?

You will be notified by phone when your equipment is ready to be sent back to you. At the same time payment can also be made either by credit card or direct bank deposit. We will also provide you with tracking information.

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern our relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website or proceed with checkout.

The term ‘The Clipper Shop’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 12 Progress Dve, Carrum Downs VIC 3201 . Our ABN is 25628147615. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of Australia.

Trade or Distributor Account Registration

Any reference to the word "Account" on this website refers to a website log in account. The Clipper Shop does not offer credit accounts.
Trade Accounts will only be approved for professionals actively involved in the animal care industry and supported by proof of ABN.
Applications for Trade and Distributor pricing can take up to 3 days to process. In the meantime, you will be able to purchase from our website however you will only receive regular retail pricing.
Distributor accounts also require ABN details to be provided however an authorised staff member of The Clipper Shop will contact you by phone to further qualify your application.
Trade and Distributor pricing is available only on eligible products.
The Clipper Shop reserves the right to refuse any account application at its own discretion.
Afterpay Customers

Afterpay is only available as a payment method for online purchases and on selected products.
Afterpay is only available for purchases greater than AUD $150.00 and up to $2000
Afterpay cannot be used as a payment method for services offered by The Clipper Shop. E.g. Afterpay is not offered as a payment method for blade sharpening and clipper or dryer servicing.
Your usage of Afterpay is subject to the terms and conditions as specified by Afterpay.
Spare Parts Purchases

Customers who purchase spare parts do so at their own risk meaning that they are responsible for the proper installation of the spare part purchased.
The Clipper Shop will only honour warranty claims for electrical spare parts if the claim is supported with proof of installation by a qualified person (i.e. licensed electrician) as well as proof of purchase.
Spare parts installed during a service performed by The Clipper Shop, where all electrical spare parts are installed by a fully qualified and licensed electrician, are guaranteed for 3 months subject to normal wear and tear limitations.

Shipping & Delivery Policy
Upon successful completion (otherwise known as "Checkout") of an order, all customers will immediately receive an Order Confirmation to their registered email address. The email will outline the particulars of their order including Shipping Address, Items Ordered and Total Paid.

All orders are shipped the following business day after being placed unless otherwise requested. Customers can expect to receive their order subject to courier delivery timeframes. Customers should allow between 2 and 10 business days to receive their goods once dispatched depending on their location in Australia.

All customers are issued with a track and trace reference number so that they can monitor the delivery of their parcel. Track and trace numbers are issued immediately once goods are ready for dispatch.

NOTE:

All goods are sent using Australia Post and/or Direct Freight Express unless otherwise pre-arranged with The Clipper Shop.

All goods are sent without insurance against loss or damage.

If you (the customer) require insurance against loss or damage to your purchased goods whilst in transit then it is your responsibility to contact The Clipper Shop to make the appropriate arrangements at extra cost to you.
If you require a signature upon delivery then it is also your responsibility to contact The Clipper Shop to make the necessary arrangements at extra cost to you.

Authority to Leave:

By making a purchase through The Clipper Shop website and you select a 3rd party delivery service such as Australia Post or Direct Freight Express, you are providing Authority to Leave your order in a safe place at the delivery address nominated by you at checkout whether you are present or absent at the nominated address. If no safe place is available you will be responsible for any extra charges incurred for redelivery.