Upon successful completion (otherwise known as "Checkout") of an order, all customers will immediately receive an Order Confirmation to their registered email address. The email will outline the particulars of their order including Shipping Address, Items Ordered and Total Paid.
All orders are shipped the following business day after being placed unless otherwise requested. Customers can expect to receive their order subject to courier delivery timeframes. Customers should allow between 2 and 10 business days to receive their goods once dispatched depending on their location in Australia.
All customers are issued with a track and trace reference number so that they can monitor the delivery of their parcel. Track and trace numbers are issued immediately once goods are ready for dispatch.
All goods are sent using Australia Post and/or Direct Freight Express unless otherwise pre-arranged with The Clipper Shop.
All goods are sent without insurance against loss or damage.